Terms of service

Welcome to GenFX. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About GenFX

GenFX is a premium skincare brand that fuses advanced Korean formulations with clinically proven actives, designed specifically to meet the needs of Egyptian skin. Our products are developed through dedicated research and high-performance ingredients to deliver visible, long-term results.

2. Acceptance of Terms

By browsing our website, creating an account, or placing an order, you confirm that you are at least 18 years old (or have permission from a parent or guardian) and agree to comply with these Terms. If you do not agree, please do not use our website or services.

3. Account Registration

To enjoy a faster checkout and order tracking, you may create a GenFX account. You are responsible for:
  • Providing accurate, complete, and up-to-date information.
  • Keeping your password confidential.
  • All activity that takes place under your account.
We reserve the right to suspend or terminate accounts that show suspicious activity, abuse, or violation of these Terms.

4. Product Information

We make every effort to display product details, ingredients, prices, and images as accurately as possible. However, slight variations in color, packaging, or formulation may occur due to screen settings or production updates. If a product description contains a clear error, we reserve the right to correct it without prior notice.

5. Pricing & Payment

  • All prices are listed in Egyptian Pounds (EGP) and include applicable taxes unless stated otherwise.
  • We accept multiple payment methods, including credit/debit cards, mobile wallets, and cash on delivery (where available).
  • We reserve the right to update prices, run promotions, or modify offers at any time. The price you pay is the price displayed at the time of order confirmation.
  • In the rare case of a clear pricing error, we may cancel the affected order and issue a full refund.

6. Orders & Acceptance

All orders placed through our website are an offer to purchase, which we may accept or decline. Reasons for declining an order include but are not limited to:
  • Product unavailability or stock issues.
  • Errors in the product description, image, or price.
  • Suspected fraudulent activity.
  • Inability to verify shipping or payment details.
If your order is declined or cancelled, we will notify you and refund any amount paid in full.

7. Use of the Website

You agree to use our website only for lawful purposes. You may not:
  • Copy, reproduce, or distribute our content without written permission.
  • Use our website to upload viruses, harmful code, or attempt to interfere with its security.
  • Use bots, scrapers, or automated tools to extract data.
  • Impersonate another person or provide false information.
  • Use our products or branding for resale or commercial purposes without our authorization.

8. Intellectual Property

All content on our website — including the GenFX name, logo, product designs, photography, packaging, text, and graphics — is the intellectual property of GenFX or its licensors. You may not use, copy, or reproduce any part of it without our written permission.

9. Health & Skincare Disclaimer

GenFX products are cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent any medical condition. Always read the label and instructions before use. If you have sensitive skin, allergies, or a medical condition, we recommend doing a patch test or consulting a dermatologist before using a new product. Discontinue use if irritation occurs.

10. Limitation of Liability

To the fullest extent permitted by law, GenFX is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, beyond the value of the product purchased. Nothing in this section limits liability that cannot be excluded under applicable Egyptian law.

11. Indemnification

You agree to indemnify and hold GenFX harmless from any claim, damage, or expense (including reasonable legal fees) arising from your breach of these Terms or misuse of our website or products.

12. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute arising from these Terms or your use of our services will be resolved in the courts of Egypt.

13. Updates to These Terms

We may update these Terms from time to time. The updated version will always be available on our website with a new effective date. By continuing to use our website after changes are posted, you accept the updated Terms.